Refund Policy

Welcome to Dhanvilo (operated by Prime Enterprises).

Please read this Refund & Cancellation Policy carefully before making any payment on our website (dhanvilo.com).

1. Strictly Non-Refundable Consultation Fee:
The fee of ₹199 charged on Dhanvilo is strictly a one-time digital consultation, credit profile assessment, and loan eligibility evaluation fee.
Once the payment is successfully processed and the eligibility assessment/consultation service is initiated, no refund, return, or cancellation shall be entertained under any circumstances.
2. No Guarantee of Loan Approval:
Dhanvilo is a loan eligibility consultation and aggregator platform, not a bank or NBFC.
Final loan approval, sanction amount, and interest rates depend solely on the internal credit policies of our partner banks and NBFCs.
Rejection or non-approval of a loan application by any lender does not entitle the user to a refund of the ₹199 consultation fee.
3. No Cancellation After Payment:
Since digital profile analysis begins immediately upon form submission and fee payment, cancellation requests after payment will not be accepted.
4. Duplicate Payment / Technical Failure:
Refunds are strictly limited to verified technical errors where an amount is debited multiple times for a single transaction due to a banking or payment gateway failure.
In such verified cases of duplicate deduction, the excess amount will be refunded to the original payment source within 5–7 business days after verification.
5. Contact for Billing Queries:
For any payment-related or technical queries, reach out to us at support@dhanvilo.com with your transaction ID and registered mobile number.

Dhanvilo is operated by Prime Enterprises. Please read these terms before booking a consultation.